Autism Connect is a social networking site for people with autism and their families. It is a safe space to interact with others and share knowledge and experiences. Join now to get started!

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FAQs

What is Autism Connect?

Autism Connect is a service provided by the Autism Alliance, with support and funding from the Department of Health. It is a social networking site for people with autism and their families. Users can post updates about themselves and their lives. They can also share information about services, interventions and their own experiences.

Who can see what I post?

Lots of the information on the site is public, such as the Q+A section and the service directory. This means that anyone can see it, including people who are not users of the site. These sections are public because we believe they can be very helpful to other people who may be looking for support and advice.

There are some sections of the site that you cannot see unless you are logged in, for example your profile and the profiles of other users. This helps to keep you and your information safe. It means that people who are not members of the site will not see the more personal things that you post on the site.

When you post updates, you can choose to make your post public, which means anyone can see it, or to post it only to your circle, which means that only people who are in your circle can see that particular update. Remember, any user of the site can add you to their circle so they are not necessarily people you know.

What is the Service Directory?

The service directory is a collection of information about businesses, services and organisations that offer something that is helpful to people with autism and their families. You can add service providers to the directory to share your knowledge and experiences with other users.

You can also rate and review the services and service providers to let other people know whether they were helpful to you.

Who can I add to the Service Directory?

You can add anyone who provides a service to our directory. Once you have added the person or company as a provider, you can add services to their page. We have a list of categories that might describe what the provider or the service does. You can add any service that offers something for people with autism. This can be specialist autism services or just local businesses that understand people with autism and offer an autism-friendly service.

Why haven't my rating and review been added to the site?

If you gave a low rating to a service then it will not appear on the site straight away. It will be sent to us first, for us to read it and check that it is a helpful review. We will not post bad reviews or ratings that do not give lots of information and good reasons for why the rating was low. We will contact you if we choose not to post your review, and explain what you can do to make your review more helpful. We know it is important to express your opinion and to show services that have not been useful to our users but we want to make sure that reviews explain fully what was bad or what went wrong.

What is a moderator?

Moderators are users of the site who work on our behalf to check what people post and help to make sure that people are following the rules.

Can I be a moderator?

We do not take applications from users to become moderators. Instead, we will approach active users who regularly post helpful updates, answer other users' questions and add and rate services in the service directory, in a useful way.

I have forgotten my password, what should I do?

If you forget your password, don’t worry, it is easy to choose a new one. Visit the website and click on the "Login" link in the top right hand corner of the page. This will take you to the log in page. Under the text boxes where you normally put your email address and password, click on the purple link that says "Forgot Password?". This will bring up a box where you can type in your email address. You will then be sent an email with a link; you will need to click this link to reset your password. When you click on the link you will be taken to a page where you can type in a new password. You will then be able to use this new password to log in as normal. If you do not receive the email after 5 minutes, check that it is not in the "Junk" folder of your email. If you still have not received it and it is not in the "Junk" folder, contact us.

Do you agree with everything that is posted on the site?

Anything that is posted on the site is the opinion of the person that posted it. We want people to feel safe to post their thoughts and opinions but we do not necessarily agree with everything that is posted. We do not allow posts that are offensive or do not follow our code of conduct and we will remove these posts as soon as we know about them. You can help with this by reporting anything that is offensive or that does not follow our code of conduct to us.